Education
Answer admissions, fees and records emails without the backlog
Universities, schools and training providers receive seasonal surges of emails about admissions, fees, transcripts and results. Mailnitio Autopilot routes each one to the right office and sends an acknowledgement so applicants know their email arrived.
Helpdesk routes admissions, fees and records emails to the right office and acknowledges every applicant, even in peak weeks.
Email categories
How Mailnitio sorts education emails
These are starting categories. During onboarding, Mailnitio Autopilot learns your own categories and teams from emails you have already handled.
Admissions
“Has my application for MSc Data Science been received?”
Routed to Admissions
Fees and payments
“I paid my school fees but my portal shows a balance”
Routed to Bursary
Transcript request
“Please send my transcript to a university abroad”
Routed to Records
Results query
“My result for CSC 301 is missing”
Routed to Examinations
Hostel and welfare
“I need to change my hostel allocation”
Routed to Student affairs
Straight to a supervisor
- harassment
- safety
- medical emergency
- legal
- exam malpractice
Autopilot replies
Common questions answered straight away
When Mailnitio Autopilot is confident, it replies from your own mailbox. Otherwise it drafts a reply for your team to check. Either way, the ticket and the decision are on record.
Chioma Nwosu wrote
Has my application been received?
Autopilot reply
Hello Chioma, thank you for applying. We have received your application and the admissions team will review it. You will hear from us by email once a decision is made.
Example
Admissions and term updates
Send deadlines and reminders to applicants and students, segmented by programme.
Mailnitio Reach
Keep customers informed beyond the inbox
Mailnitio Reach sends campaigns and notifications to the people you serve, from the same platform that handles their replies.
Get started
See Mailnitio on your education emails
We will connect a mailbox, train Mailnitio Autopilot on your emails and show you every decision it would make in a 30-minute demo.