Insurance
Get claims, renewals and policy changes to the right handler
Insurers and brokers receive emails with claim documents, renewal questions and policy changes. Mailnitio Autopilot identifies the policyholder, recognises the request and routes it to claims, underwriting or customer service.
Helpdesk matches each email to the policyholder, routes it to the right handler and links follow-ups to the original ticket.
Email categories
How Mailnitio sorts insurance emails
These are starting categories. During onboarding, Mailnitio Autopilot learns your own categories and teams from emails you have already handled.
New claim
“I want to report an accident involving my car”
Routed to Claims
Claim follow-up
“Any update on claim CLM-20931?”
Routed to Claims
Policy renewal
“My policy expires next week, how do I renew?”
Routed to Renewals
Policy change
“Please add my spouse to my health plan”
Routed to Underwriting
Premium payment
“I paid my premium but it shows as outstanding”
Routed to Finance
Straight to a supervisor
- NAICOM
- complaint to regulator
- lawyer
- repudiated claim
- death
Autopilot replies
Common questions answered straight away
When Mailnitio Autopilot is confident, it replies from your own mailbox. Otherwise it drafts a reply for your team to check. Either way, the ticket and the decision are on record.
Ibrahim Musa wrote
My policy expires next week
Autopilot reply
Hello Ibrahim, thank you for getting in touch. You can renew your policy from your account, or reply with any changes you would like to make and our renewals team will prepare the updated cover.
Example
Renewal reminders
Remind policyholders 30, 14 and 7 days before cover ends, and stop reminders once they renew.
Mailnitio Reach
Keep customers informed beyond the inbox
Mailnitio Reach sends campaigns and notifications to the people you serve, from the same platform that handles their replies.
Get started
See Mailnitio on your insurance emails
We will connect a mailbox, train Mailnitio Autopilot on your emails and show you every decision it would make in a 30-minute demo.