Logistics
Track, reroute and resolve shipment emails faster
Couriers and freight companies receive emails asking where a parcel is, requesting redelivery or reporting a delay. Mailnitio Autopilot links each email to the shipment, opens one ticket per issue and routes it to the right depot or desk.
Helpdesk links follow-up emails to the original ticket, routes delivery issues to the right depot and escalates damaged or missing consignments.
Email categories
How Mailnitio sorts logistics emails
These are starting categories. During onboarding, Mailnitio Autopilot learns your own categories and teams from emails you have already handled.
Shipment tracking
“Where is parcel NG-48213? It has not moved for two days”
Routed to Customer service
Redelivery request
“I was out. Please deliver again on Friday”
Routed to Dispatch
Damaged or missing
“The carton arrived crushed and one item is missing”
Routed to Claims
Customs and documents
“What papers do you need to clear my shipment?”
Routed to Customs desk
Quote request
“Please quote for 20 pallets from Lagos to Abuja”
Routed to Sales
Straight to a supervisor
- lost consignment
- perishable
- lawyer
- claim
- customs seizure
Autopilot replies
Common questions answered straight away
When Mailnitio Autopilot is confident, it replies from your own mailbox. Otherwise it drafts a reply for your team to check. Either way, the ticket and the decision are on record.
Samuel Okafor wrote
Redelivery on Friday
Autopilot reply
Hello Samuel, sorry we missed you. We have asked the dispatch team to redeliver your parcel on Friday. You will get a message with a delivery window as soon as the route is confirmed.
Example
Shipment notifications
Send dispatch, out-for-delivery and delivered notices from your system through the Reach API, with delivery events in one place.
Mailnitio Reach
Keep customers informed beyond the inbox
Mailnitio Reach sends campaigns and notifications to the people you serve, from the same platform that handles their replies.
Get started
See Mailnitio on your logistics emails
We will connect a mailbox, train Mailnitio Autopilot on your emails and show you every decision it would make in a 30-minute demo.