Telecoms
Handle data, billing and porting emails at operator scale
Operators and internet service providers receive high volumes of emails about data bundles, billing, SIM issues and number porting. Mailnitio Autopilot classifies each one, matches it to the subscriber and routes it with the right priority.
Helpdesk matches each email to the subscriber, routes it by issue type and flags fraud reports for immediate attention.
Email categories
How Mailnitio sorts telecoms emails
These are starting categories. During onboarding, Mailnitio Autopilot learns your own categories and teams from emails you have already handled.
Data bundle issue
“My 20GB bundle was used up in two days”
Routed to Data support
Billing query
“Why was I charged twice this month?”
Routed to Billing
SIM replacement
“I lost my SIM and need a replacement”
Routed to SIM services
Number porting
“I want to port my number to your network”
Routed to Porting desk
Enterprise connectivity
“Our office fibre link is down”
Routed to Enterprise support
Straight to a supervisor
- SIM swap fraud
- NCC complaint
- service outage
- legal
- data breach
Autopilot replies
Common questions answered straight away
When Mailnitio Autopilot is confident, it replies from your own mailbox. Otherwise it drafts a reply for your team to check. Either way, the ticket and the decision are on record.
Ngozi Eze wrote
Lost SIM, need a replacement
Autopilot reply
Hello Ngozi, we are sorry you lost your SIM. To protect your number, please visit any service centre with a valid ID. We have passed your request to our SIM services team, who will confirm the nearest centre.
Example
Plan and bundle offers
Send an offer to subscribers whose bundle is about to expire, with an unsubscribe link in every email.
Mailnitio Reach
Keep customers informed beyond the inbox
Mailnitio Reach sends campaigns and notifications to the people you serve, from the same platform that handles their replies.
Get started
See Mailnitio on your telecoms emails
We will connect a mailbox, train Mailnitio Autopilot on your emails and show you every decision it would make in a 30-minute demo.