Healthcare
Sort appointment, billing and records emails before they pile up
Hospitals, clinics and diagnostics providers receive emails about appointments, bills, results and referrals. Mailnitio Autopilot routes each one to the right front-desk or billing team, and personal details are masked before any text is processed.
Helpdesk routes appointment, billing and records emails to the right team, and urgent wording goes straight to a supervisor.
Email categories
How Mailnitio sorts healthcare emails
These are starting categories. During onboarding, Mailnitio Autopilot learns your own categories and teams from emails you have already handled.
Appointment request
“I need to move my appointment to next Tuesday”
Routed to Front desk
Billing query
“My invoice shows a test I did not take”
Routed to Billing
Records request
“Please send my discharge summary to my new doctor”
Routed to Medical records
Referral
“My GP is referring me to your cardiology clinic”
Routed to Referrals
Feedback
“The nurses on ward 3 were very kind”
Routed to Patient experience
Straight to a supervisor
- emergency
- wrong medication
- negligence
- lawyer
- complaint to the board
Autopilot replies
Common questions answered straight away
When Mailnitio Autopilot is confident, it replies from your own mailbox. Otherwise it drafts a reply for your team to check. Either way, the ticket and the decision are on record.
Halima Sani wrote
Moving my appointment
Autopilot reply
Hello Halima, thank you for letting us know. We have passed your request to the front desk, who will confirm a new time by email. If your symptoms get worse before then, please contact the clinic directly.
Example
Appointment reminders
Send appointment reminders and health-check invitations to patients who agreed to receive them, with a clear unsubscribe link.
Mailnitio Reach
Keep customers informed beyond the inbox
Mailnitio Reach sends campaigns and notifications to the people you serve, from the same platform that handles their replies.
Get started
See Mailnitio on your healthcare emails
We will connect a mailbox, train Mailnitio Autopilot on your emails and show you every decision it would make in a 30-minute demo.