Pricing
Helpdesk is priced per agent, Reach by contacts and the Developers API by emails sent. Start with a free pilot in shadow mode.
Priced per agent a month. Every plan includes smart routing and auto-replies. Higher plans add your knowledge base, integrations and full agent training on your emails.
For a support team getting started with Autopilot on one mailbox.
$25per agent a month
100 Autopilot conversations a month
Start a free pilotFor teams that want Autopilot to answer from their own knowledge.
$45per agent a month
500 Autopilot conversations a month
Start a free pilotFor operations that want Autopilot to learn the business from every email.
$65per agent a month
2,000 Autopilot conversations a month
Start a free pilotFor high-volume teams that need more than 2,000 Autopilot conversations per agent.
Custompriced for your volume
2,000+ Autopilot conversations a month
Talk to usFree 30-day pilot on every Helpdesk plan
Run Mailnitio on your own mailbox in shadow mode before you pay.
People who work tickets.
Growth, 5 agents
$225a month
Excludes VAT. Autopilot conversations are included with every agent.
Prices exclude VAT.
FAQ
One customer email thread that Mailnitio Autopilot reads and answers or routes. Follow-ups in the same thread are part of the same conversation.
No. Autopilot, smart routing and auto-replies come with every Helpdesk plan. Higher plans add a knowledge base, integrations and full training on your email history.
Yes. Switch the prices to NGN to see our naira price list. We invoice Nigerian customers in naira.
In shadow mode Mailnitio reads and classifies your emails and records what it would have done, without creating tickets or sending replies. You compare its decisions with your team's before going live.
By the number of contacts in your audiences. The price shown is for the smallest list on each plan and grows as your list grows.
They are our launch prices. Your quote and contract always state the price you pay. Prices exclude VAT.
Prices exclude VAT.
Get started
See Mailnitio on your own emails. We'll connect a mailbox, train Autopilot and show you every decision it would make in a 30-minute demo.