Email branding

Every Helpdesk email is a formatted email: acknowledgements, Autopilot answers and agent replies. You set how they look in Settings then Email branding. Only owners and admins can change these settings. Reach campaigns are set up separately.

Set the header and colour

A banner must be 600 to 2,400 pixels wide. Without a logo of your own, the email uses your workspace logo, then your workspace name.

Set up the signature

Signature lines decide what appears under an agent's reply, one line per row. You can use {{agent.name}}, {{agent.title}}, {{agent.phone}}, {{agent.email}}, {{workspace.name}}, {{team.name}}, {{mailbox.address}} and {{website}}. A line with no details is left out.

Each agent adds their own Job title and Phone in Settings then Profile, and can turn off Add my signature to replies there.

Sign Autopilot emails

Autopilot answers and acknowledgements are signed with the Sign-off, for example The {{team.name}} Team. {{team.name}} is the ticket's team, or your workspace name when the ticket has no team.

An acknowledgement that already ends with the Signature from your acknowledgement settings is not signed a second time.

Fill in the footer

The footer holds your social links, Website, Contact line, Address and Legal or disclaimer text. You can also add a button, with Button text and Button link. Anything you leave blank is left out. Support replies never carry an unsubscribe link.

Give a mailbox its own branding

Choose the mailbox under Applies to, make your changes and save. That mailbox now uses only its own settings. To go back, select Use the workspace branding.

Preview and test

The preview shows the real email as you type. Switch Preview as between Me and Autopilot. Send a test to me emails the current design to your own address. The test comes from a Mailnitio address, so it shows the design, not delivery from your mailbox.